Certified Voice AI: Transforming Contact Centers with 25+ Years of Expertise
A division of Certified Call Solutions, LLC, bringing over 25 years of telephony experience to revolutionize how businesses connect with customers. Trusted by 300+ enterprise clients across healthcare, finance, and retail.
Custom voice agents that handle customer inquiries with natural conversation, reducing operational costs while maintaining high satisfaction.
Intelligent Virtual Assistants
Self-service solutions that enable customers to complete transactions and get information without human intervention.
Call Routing Optimization
Smart systems that direct calls to the right department on the first try, reducing transfer rates by 40% and improving efficiency.
Voice Analytics
Quality monitoring tools that provide insights for continuous improvement of customer interactions.
Industry Expertise
Healthcare
Appointment scheduling
Insurance verification
Claim status inquiries
Financial Services
Account inquiries
Transaction verification
Fraud alerts
Retail
Order status
Returns processing
Product information
Insurance
Claims processing
Policy updates
Coverage verification
Client Success Stories
Our Voice AI solutions have transformed operations across industries, enabling 24/7 support without increasing staffing costs while dramatically improving efficiency metrics.
Our Team
Leadership
Our executive team brings 75+ years of combined telecommunications experience, driving innovation in voice technology.
Technology Experts
Certified AWS and Azure specialists who implement cutting-edge AI solutions with our proven methodology.
Customer Success
Dedicated managers who ensure smooth implementation and continuous optimization of your Voice AI solutions.
Contact Us
3409 North Potsdam Ave, Sioux Fall, SD 57104
Our headquarters is in Atlanta, GA with satellite offices in Austin and Chicago, allowing us to serve clients nationwide with local expertise.
Phone: 605-274-0606
Schedule a personalized demo where our experts will showcase our Voice AI technology tailored to your industry needs.
Do you offer partnership opportunities?
Yes! Our partner program for complementary technology providers helps extend the value of Voice AI to more organizations.
Schedule a Demo
See our Voice AI technology in action with a personalized demonstration.
Request an Assessment
Get a comprehensive evaluation of your contact center needs.
Join Our Webinars
Participate in monthly sessions on the future of AI in customer service.